This is not a customer-service satisfaction score. It measures how much ownership-support information a buyer can verify publicly before purchasing. One point is awarded for each documented signal: public mower warranty terms, explicit battery terms, official mower-specific parts or consumables, an explicit repair/support path, and dealer/service or extended-warranty infrastructure.
Support transparency table
| Brand | Score | Mower warranty | Battery | Official parts | Repair / service path |
|---|---|---|---|---|---|
| ANTHBOT | 5/5 | Genie Series core mower components: 2 years Warranty source ↗ | Genie Series battery: 1 year | Official accessories store lists blades, batteries, power adapters, charging stations, RTK hardware and garages Parts source ↗ | Published after-sales procedure with support email and repair/replacement process Service source ↗ |
| ECOVACS | 5/5 | U.S. general warranty page states 12 months; some GOAT product pages publish longer model-specific coverage Warranty source ↗ | Model-specific terms vary; GOAT GX-600 page states 1 year for battery | Official GOAT support/store pages list blade kits, adapters, cables, garages and model-specific accessories Parts source ↗ | Customer service, repair/replacement process and optional extended-warranty plans are published Service source ↗ |
| HOOKII | 5/5 | Neomow X and X2 core mower components: 24 months Warranty source ↗ | Battery: 24 months | Official accessories store lists blade hardware, charging-station power supplies, rain covers and other mower-specific accessories Parts source ↗ | Published warranty process with regional support and repair/replacement assessment Service source ↗ |
| Kress | 5/5 | Mission RTKn / EyePilot mower + charger: 3 years residential use Warranty source ↗ | Mission RTKn / EyePilot battery: 1 year residential use | Official mower accessories include replacement blades, wheel kits, charging stations and other mower-specific components Parts source ↗ | Warranty repairs through authorized Kress dealers; dealer locator published Service source ↗ |
| Mammotion | 5/5 | Current LUBA MINI, LUBA 2 AWD X and newer listed YUKA/YUKA MINI series: 3 years; older series may be 2 years Warranty source ↗ | Current listed series: generally 3 years; older LUBA/YUKA generations may be 2 years | Manufacturer sells separately purchased accessories and extended-warranty products; consumables are identified separately Parts source ↗ | Remote diagnosis followed by Mammotion service center or designated local service site when needed Service source ↗ |
| Segway Navimow | 5/5 | X3 and i Series: 3 years; H500/H800: 3 years; H1500/H3000: 4 years Warranty source ↗ | Battery pack and power adapters: generally 2 years; H1500/H3000: 3 years | Official U.S. store lists blades, wheels, garages, antenna accessories and other mower accessories Parts source ↗ | Online support, app/live chat, service request process and authorized service/dealer route published Service source ↗ |
| Sunseeker | 5/5 | 24 months standard; 36 months when registered online within 30 days Warranty source ↗ | Battery packs: 24 months | Official accessory catalog includes blade sets, cutting discs, charging-station extension cables, cleaning kits, garages and terrain wheels Parts source ↗ | Published warranty policy and post-sale support through authorized channels/retail partners Service source ↗ |
| Husqvarna | 4/5 | Warranty support is published by model, with claims examined through authorized dealers; duration should be verified for the exact Automower model Warranty source ↗ | A separate current U.S. Automower battery-duration term was not captured in this review | Extensive official Automower parts/accessory catalog with blades, wheel kits, installation hardware, charging components and spare-parts lookup Parts source ↗ | Dedicated Automower support center, phone support, authorized dealers and service centers Service source ↗ |
| Worx | 4/5 | Landroid product pages show 3-year consumer warranty; some Worx coverage is structured as 2 years plus 1 year after registration Warranty source ↗ | Battery-specific Landroid warranty term was not separately captured in this review | Official store sells Landroid blades, charging-station kits, boundary-wire kits, wheels and other mower accessories Parts source ↗ | Dedicated Landroid support, phone/email support and service request resources published Service source ↗ |
What stands out
Several brands make the ownership path unusually easy to audit. Kress publishes separate mower, battery and spare-parts warranty periods and routes warranty repairs through authorized dealers. Segway Navimow publishes model-family warranty durations plus separate battery coverage and a formal service process. ANTHBOT publishes component-level Genie coverage and also sells batteries, charging stations and mower-specific parts directly.
Husqvarna is a useful example of why a transparency score is different from a warranty-length ranking. Its U.S. Automower support and parts infrastructure is extensive, including a dedicated support center, dealer network, spare-parts lookup and mower-specific parts catalog. We withheld one point only because we did not verify a single current U.S. battery-duration term that could be applied cleanly across the Automower models in this review.
Warranty length is not enough
A three-year mower warranty can still leave an owner exposed if the battery has shorter coverage, consumables are hard to buy, shipping is expensive, or repair requires a cross-region return. Conversely, a shorter warranty paired with easy parts access and a strong dealer network may create a more predictable ownership experience.
Battery coverage deserves its own column
Robot mower batteries are wear components with different warranty treatment across brands. Some manufacturers publish shorter battery coverage than mower coverage. Others exclude normal capacity loss or impose conditions around storage and over-discharge. Buyers should compare the battery term separately from the headline mower warranty.
Parts availability is a long-term cost signal
Blades are only the beginning. Charging stations, power supplies, wheels, cutting discs, cables, batteries, sensors and drive components determine whether a mower can be kept in service after the first few seasons. Directly listed official parts are a positive signal because buyers can see compatibility and replacement paths before a failure occurs.
Important ECOVACS caveat
ECOVACS publishes a general U.S. warranty page stating 12 months for new products, while individual GOAT product pages can publish different model-specific coverage. We therefore do not reduce the brand to one universal GOAT warranty duration. The exact product page, market and purchase channel should be checked at the time of purchase.
Brands not scored yet
Dreame and GOKO remain in the dataset but are not assigned zeroes. We did not locate enough current mower-specific warranty, battery and parts documentation in this review to make a defensible comparison. That is treated as missing evidence, not proof of weak support.
Methodology
YardVerdicts reviewed current official manufacturer warranty pages, product-support pages, parts/accessory catalogs and service resources. The index records what a buyer can verify publicly as of the observation date. We do not use Reddit complaints, retailer reviews or anecdotal repair experiences in the score because those measure a different question. Terms can change by country, model, purchase channel and registration status.